Digital Products
All products available on artisidigital.com are digital and delivered electronically. No physical items are shipped. Once a digital product has been successfully delivered, it is considered received and accessible.
Refund Eligibility
We are committed to providing a smooth and reliable experience. Refund requests may be considered under the following conditions:
- The digital product was not received after successful payment
- Incorrect or incomplete access details were provided
- The product does not function as described, and the issue cannot be resolved after support assistance
Non-Eligible Refund Requests
Refunds will not be granted in the following situations:
- An incorrect email address was provided during checkout
- Access was lost due to user error, security issues, or third-party interference
- The product has already been accessed, downloaded, or used successfully
Returns
As all products are delivered digitally, physical returns are not required. If a refund is approved, any associated access credentials may be deactivated to ensure security and prevent further use.
Refund Request Process
To request a refund, please contact our support team at:
Kindly include the following information:
- Full name
- Order number
- Email address used during purchase
- A brief explanation of the issue
All requests are reviewed within 24–48 hours.
Resolution Time
Approved refunds are processed within 3–5 business days. The time required for the funds to appear in your account may vary depending on your payment provider or bank.
Duplicate Purchases
If a duplicate transaction occurs, we will issue a refund for the extra charge once it has been verified.
Non-Transferability
All digital products are intended for the original purchaser only. Sharing, reselling, or transferring access may result in account suspension without eligibility for a refund.
Contact Us
If you have any questions regarding this policy, please contact us at:
Email: support@artisidigital.com