Digital Products Only
All products available on artisidigital.com are digital and delivered electronically. No physical shipping is required. Due to the instant accessibility of digital items, exchanges are handled differently from physical product exchanges.
Eligibility for Exchange
An exchange may be approved under the following circumstances:
- You received an incorrect digital product
- The access details provided were incomplete or incorrect
- The product cannot be accessed or used, and our support team is unable to resolve the issue after troubleshooting
Non-Eligible Exchange Requests
Exchange requests may be declined in the following situations:
- An incorrect email address was entered during checkout
- The digital product has already been successfully accessed or used
- The issue is related to device compatibility, software requirements, or technical limitations on the user’s side
How to Request an Exchange
To request an exchange, please contact our support team at:
Please include the following details in your request:
- Your full name
- Order number
- Email address used during purchase
- A brief description of the issue
Our support team will review your request and respond within 24–48 hours.
Processing Time
If your exchange request is approved, a replacement digital product will be delivered to your email address. Most approved exchanges are processed within one business day.
Access Revocation
For security and proper usage control, any previously issued access credentials may be deactivated once an exchange has been approved and a replacement product has been issued.
Limitations
Exchanges are provided only for the same product originally purchased. We do not offer exchanges for different products, upgrades, or alternative versions.
Contact Us
If you have any questions regarding our Exchange Policy, please contact us at:
Email: support@artisidigital.com